Service Commitment

Our Customer Service Commitment

In today’s world of impersonalized customer support, IMS strives to be out of the ordinary. IMS is an organization that was founded and built on exceptional customer service. When contacting IMS by phone, you’ll be greeted by a live customer service associate, not the challenge of navigating an automated phone system in search of the right person to assist you. Our solutions are backed by a total satisfaction guarantee and our investment plans are simple and convenient. A unique vendor in the marketplace, IMS is large enough to meet the requirements of any size mailer without the corporate giant customer experience. You're more than just an account number with IMS. Finally, there’s someone in the mailing industry that’s easy to do business with!

With our exceptional ratio of field service personnel to customers - the highest in the industry - IMS’s team of experienced, factory-certified technicians provides swift, on-site service with a guarantee you won’t get from anyone else. IMS customers receive guaranteed 4-hour, on-site response time – or your money back! In fact, we’ll pay you for any occasion that we miss this commitment. From first-class training to customized service agreements to protect your investment, IMS delivers technology performance and uptime that is truly second to none.