Core Values

At IMS, excellence is our goal in all we do. With this in mind the following Core Values have been identified and outlined as a guide for all the entire IMS team. Each member of the IMS team must be committed to the living these core values day in and day out when dealing with internal and external customers.

Accountability

• We accept and assume personal responsibility for actions and assignments.
• We are responsible from start to finish.
• We own the resolution of a problem.
• We are results oriented.

Adaptability

• We are open to change.
• We are open to other people's suggestions and ideas.
• We are flexible enough to handle things at a moment's notice as needed.
• We are committed to continuous learning and being contemporary in thought.

Communication

• We clearly understand others and we are understood clearly by others.
• We share information, ideas and results freely.
• We express ourselves in clear,concise, understandable terms.

Customercentricity

• Internal and external customer needs come first in all circumstances.
• We listen with empathy to our customers concerns and resolve their problems with a sense of urgency.
• We will never give up until the customer's needs have been satisfied.

Team Orientation

• We believe the results of the team are more important than the individual
• We will challenge each other to achieve our goals.
• We are committed to sharing ideas and knowledge openly and constructively.

Knowledgeable

• We have a thorough and in depth understanding of our customers and our industry.
• We know how our jobs fit into IMS's objectives.
• We are committed to continuous improvement and professional development.